Registration Terms and Conditions

Registration Terms and Conditions

Payment Terms & Conditions 

By attending the 2024 NACCHO360 Conference, you agree to comply with NACCHO’s Health & Safety Policy. If you are attending in person, please monitor the 2024 NACCHO360 Conference website for the latest updates to the health & safety policies and guidelines.  

By attending the 2024 NACCHO360 Conference, you acknowledge that photographs and/or videos of you may be taken by our conference staff and/or photographers at any time. Furthermore, you grant the National Association of County and City Health Officials (NACCHO) permission to use photographs and/or video of your likeness in any type of media, including websites and print publications, without compensation, reward, or penalty.   

All Payment Methods 

All payments are subject to the cancellation and refund policy as issued below. We must receive your credit card payment, check payment in full, ACH in full, or completed PO with the invoice by 11:59 PM EST on Monday, July 15, 2024.  If we have not received payment in full by the above date, you will be required to issue payment via credit card prior to receiving access to the conference. 

Credit Card Payments - ExpressPay or by Phone

Our new Express Payment feature allows you to pay any NACCHO invoice by card with just the invoice number…no login required, no need to pay through the primary account

Scan the QR Code to search for an invoice on your mobile device or go to the ExpressPay Search Page:

You may also pay by calling NACCHO Meetings at 877-533-1320, Monday – Friday, 9 AM – 5 PM EST. We must receive your credit card payment in full by11:59 PM EST on Monday, July 15, 2024. 

Please Note: Receipt email is sent to the primary email address of the customer that was billed. 

ACH Payments - Enroll Today!

Enroll to pay by ACH!

Scan the QR code or go here:

After enrollment, an email will automatically be sent to you with our ACH Banking Information. We must receive your ACH in full by 11:59 PM EST on Monday, July 15, 2024. Your ACH payment must be sent containing the following additional information:

        1. Your organization
        2. Invoice number
        3. Service/Product Description (what you are paying for)
        4. Invoice Amount 

Check Payments 

All check payments must be in US funds drawn from a US bank. Make checks payable to NACCHO and mail full payment to:  

2024 NACCHO360 Conference Registration   
NACCHO Lockbox Processing  
PO Box 79197  
Baltimore, MD 21279-0197 

We must receive your check payment in full by11:59 PM EST on Monday, July 15, 2024. 

Purchase Order Submissions 

All registrants who would like to pay by purchase order must send a copy of the purchase order (inclusive of PO number, invoice number and bill to address) AND the invoice to by 11:59 PM EST on Monday, July 15, 2024. NACCHO will confirm receipt, which will indicate acceptance of PO as payment.   

NOTE: Failure to submit the purchase order as instructed, by 11:59 PM EST on Monday, July 15, 2024, will result in attendance being prohibited until payment by credit card is provided. 

NACCHO’s federal tax ID is 52-1426663 


Cancellations, Refunds, Substitutions 

Refunds are limited to conference fees paid, and do not include any travel, lodging, transportation, or other fees paid independently of conference registration at the time of refund request. Conference fees paid include, but are not limited to, event registration, additional guest tickets, workshop ticket purchases, and CE (Continuing Education) credit purchases.Additional onsite purchases are non-refundable. 

Cancellations may be submitted at any time and must be submitted to in writing. All refunds will be remitted by the same method of payment used to register.   

Full Refund: 

To qualify for a full refund of registration fees paid, a written cancellation must be received at no later than 11:59 PM PST on Friday, March 29,2024.

Partial Refund: 

A written cancellation received at from Saturday, March 30 until Friday, 11:59 PM PST on May 31, 2024, will receive a 50% refund, less a $75 administrative fee. 

No Refund: 

Beginning Saturday, June 1, 2024, request for refunds will not be considered except in the emergency situations defined below. Any cancellations after this date still must be submitted in writing to Refunds will be sent within 8-10 weeks after the conference has concluded.

    • Death of Registrant or Immediate Family Member: Attendees who are unable to attend NACCHO360 due to the death of the registrant or immediate family member must contact the NACCHO360 Registrar in writing before the start of the conference to receive a 50% credit on your NACCHO account that can be applied to a future conference registration.

    • Sudden Illness or Extenuating Circumstance: Attendees who are unable to attend NACCHO360 due to a sudden illness or extenuating circumstance must contact the NACCHO360 Registrar in writing in writing before the start of the conference to have registration switched over to online access. In addition, the registrant will receive a $100 credit on their NACCHO account that can be applied to a future conference registration.


Substitutions are permitted at any time with no processing fee and must be submitted in writing to  Please include the original attendee's name and the full name, designations (ex: RN, MPH, MD), title/role, email and phone number of the new substitution. 


Accessing Your MyNACCHO Account 

You may make a credit card payment, print invoices, access receipts, reprint your event confirmation and view other personalized NACCHO information and activities by logging into your MyNACCHO account. You can also access your account by visiting and selecting the "MyNACCHO Login" link located at the top right-hand corner of the NACCHO homepage. 

Once logged in, go to "My Transactions" to see and print copies of your invoices and receipts. 


Event Venue & Hotel Information 

Huntington Place Convention Center
1 Washington Blvd
Detroit, MI 48226 

Subscribe to the NACCHO360 newsletter using your MyNACCHO account to receive the latest e-mail updates about the conference, hotel, and event venue information. You may also visit this page for updates. 



Registration Information and Questions: 
P: 877-533-1320 

Exhibits & Sponsorships: 
Sebastian Arguez 
Manager - Affiliate Partnerships, Memberships, Sponsorships & Meetings